Reactive call-outs
Doors, hardware, glazing, water ingress, make-safe and the things that go wrong at four in the afternoon.
The four questions, at call-out size
Same four questions. On a job worth four hundred dollars.
A methodology does not fit a two-minute conversation on site. Four questions do. They are asked in whatever order the conversation goes.
Your operations
What can't stop while we're here?
The asset stays available while the work happens. The ward keeps admitting, the classroom keeps teaching, the platform keeps moving people.
Your time
When can we actually be there?
Programmed to the site's calendar, not ours. Bell times, shift change, trading hours and possession windows set when the van turns up.
Your budget
What are we working with?
Triaged with clear scope, escalation and make-safe steps. Nothing extra gets done without a call back to you first.
Your standard
What does completed look like to you?
Sometimes a full replacement, sometimes just the door handle. Every repair is connected to the next capital decision, not filed on its own.
We can always make it bigger. We can't make it smaller.
What we do
Call-outs, programs, minor works and panels.
Delivered by our own people, from our own vans, with the same reporting on every job.
Programmed maintenance
Scheduled works across a portfolio, programmed to each site's calendar and reported the way the asset owner has to report it.
Minor capital works
Upgrades, alterations and essential safety works: too small for a head contract, too important to hand to whoever is available.
Work orders and panels
Panel and framework work orders, closed with a note about what else we found while we were there.
Why the small jobs matter
Where the relationship starts.
Most builders treat maintenance as the thing that pays the overhead between real projects. We treat it as the place the relationship starts.
A tradesman who asks one extra question on a four-hundred-dollar call-out is the same business that runs a hospital ward program, and clients notice which one turned up.
Scale
From the van to the project.
The same team and the same four questions, from a call-out to a capital project.
The maintenance van
A phone call
A conversation on site. Two minutes. “What do you actually need here?”
The job
A work order
One extra question before the tools come out, and a call back to the client before anything extra gets done.
The project
A tender
The same four questions, evidenced: workshop, staging plan, risk register, the lot. Bigger, not different.
Proof, not adjectives
A critical clinical space, back in service fast.
Alfred Health defined success in one measure: Trauma 1 back in operational use, fast. We coordinated an around-the-clock response and the works required to bring it back online, and Trauma 1 was returned to operational service.
“Thank you to you and your teams for bringing Trauma 1 back online. So much work, around the clock, went into making this happen.”
Who we maintain for
Metro Trains MelbourneAlfred HealthEastern HealthIKEAVictoria Police AcademyCity of Kingston
Plus government, university, cultural and industrial property portfolios.
Questions facilities teams ask
Before you call us out.
Do you take on maintenance without a prior project?
Yes. Many engagements start with a maintenance program and grow into capital works from there. We agree the success measures at the start of the engagement, so the standard is the same on every job that follows.
Are you on government maintenance panels?
Yes. We hold and maintain the pre-qualification, insurance and reporting requirements for ongoing panel delivery.
Who does the work?
Directly employed delivery resources and a dedicated maintenance team, led by our Reactive Maintenance Manager, Megan Lee-Wrenn.