The same four questions, on a job worth four hundred dollars
A methodology does not fit a two-minute conversation on site. Four questions do. That is the whole point of them.
The same four, on every job. Asked on a twelve-month maintenance program and on a single after-hours call-out, in whatever order the conversation goes.
- Your operations
What can't stop while we're here?
- Your time
When can we actually be there?
- Your budget
What are we working with?
- Your standard
What does completed look like to you?
We can always make it bigger. We can't make it smaller.
Two real jobs
The kinder in Victoria. Called out to fix one drop bolt. Our tradesman checked every door while he was there, spotted a second on its way out, and one phone call later had the go-ahead to fix both in the same visit. One question: two fixes, one trip, and an invoice nobody argued with.
The railway station. The work order said fix a broken seat. Our supervisor asked the station master what he actually needed, and fixed the thing that had brought crews back ten times before. One question ended ten call-outs.
What we do
Why the small jobs matter to us
Most builders treat maintenance as the thing that pays the overhead between real projects. We treat it as the place the relationship starts. A tradesman who asks one extra question on a four-hundred-dollar call-out is the same business that runs a hospital ward program, and clients notice which one turned up.